With an Achievement Rate of 98.55%: The President of Benha University Reviewed the Efforts of the Unified Government Complaints System at the University

Prof. Nasser El-Gizawy, President of Benha University, presented the outcomes of the efforts of the Unified Government Complaints System at the university during the period from January 2025 to April 2026 across 26 subsidiary entities within the university.
Prof. El-Gizawy confirmed that the capabilities of the Unified Government Complaints System units at Benha University have been enhanced to keep pace with various events and changes. He pointed out that the system received 1,225 complaints during this period, achieving an accomplishment rate of 98.55% according to the overall indicator issued by the Government Complaints System (Council of Ministers), comprising 961 individual complaints and 264 collective complaints. These complaints were addressed electronically, making Benha University one of the best governmental entities affiliated with the Unified Complaints System in terms of swiftly handling various and emerging issues.
He added that strict instructions have been issued for the affiliated entities of the university to respond promptly to citizens' complaints across different fields, emphasizing the need to monitor their coverage in media and social media platforms and address them with utmost precision and speed. This has had a significant positive impact on various communities, especially the complainants, who have expressed their gratitude and appreciation for the government's efforts in dealing with citizens' complaints.
The university president explained that the evolving rate of received complaints reflects the system's sensitivity to different events and changes, as well as the citizens' trust in it, ensuring that necessary actions are taken to resolve complaints and reduce their recurrence. This confirms that the system has become well-known, close to citizens, and effective at the same time.
A new contact point for the university's main system has also been activated to allow citizens to submit complaints directly to the University for Prompt Resolution.